We work very hard to ensure all our customers are satisfied with our products and service so please let us know within 24 hours of receiving your order if you have received a damaged product or incorrect item. A photo must always be provided for the damaged item/s. Proof of purchase or order number must also be shown in order to qualify for a full refund of the product.
If you purchased your products in store, please inform us within 24 hours from purchase of the issue. We may request proof of purchase or a physical return of the product for us to inspect and understand your issue better. We will only provide refunds or replacements for damaged or inedible food products that have been stored in the correct conditions upon leaving the store. This will always be taken on a case-by-case basis.
We cannot accept returns of any food, beauty or hygiene items that have been used or opened. In some cases, we may request a food item to be returned before a refund or replacement can be issued; the cost of returning the item will be the customer's responsibility.
We can accept returns of unopened, unused new merchandise products, but only in the case that we have been contacted prior; the cost of returning the item will be the customer's responsibility.